Terms & Conditions

By purchasing from Ceremony Designs, you agree to the following terms and conditions.

Refunds are only available for faulty products. This excludes any damage sustained during transit.
All sales are final. We do not offer returns or refunds for change of mind.
Shipping costs are non-refundable. This includes original shipping fees and the cost of any replacement or redelivery.
If an exchange or credit code is approved, the customer is responsible for all associated shipping costs.
Credit codes are valid for 12 months from the date of issue.

All Ceremony Designs mirrors are made to order and handcrafted in Byron Bay.
Please allow up to 4–6 weeks for production and delivery.
A flat-rate shipping charge of $300 applies per mirror for interstate deliveries.
Local deliveries (Northern Rivers, Gold Coast, and Brisbane) are fulfilled via complimentary white glove service.
For WA, SA, North QLD, and other remote areas, please email info@ceremony-designs.com to receive a custom shipping quote prior to placing your order.
Our couriers provide a door-to-door delivery service.
For bulk orders, please contact info@ceremony-designs.com for a tailored shipping estimate.

If your mirror arrives damaged in transit, you must notify us immediately upon delivery and before any installation is attempted.
Claims for transit damage may be eligible for replacement once approved by Ceremony Designs.
Return and redelivery costs for faulty or damaged items are the responsibility of the customer unless otherwise agreed upon.
We reserve the right to deny replacement or credit for any item that has been installed or altered after delivery.

For all order-related questions or issues, please contact us at:
📧 info@ceremony-designs.com